Delivery, Refund and Cancellation Policy

Expected Delivery Times

Your order will be shipped by Royal Mail (UK) so you can expect your delivery times as noted below dependent on your region:

Standard Shipping:

UK & Ireland – 3-5 working day

EU – 7-10 working days

US & Canada: 14-28 days

Rest of World: 14-35 days


Tracked Service:

This will be specified in the service you select with the following stipulations.

Please note that these times are guidelines given to us by the courier. Additionally, these times may be exceeded during festive periods.

If your order is urgently required, please email us here as we can organise custom shipping.

Please be aware that SweetHearts Hair accepts no responsibility for a lost order should you choose to use a 3rd party shipping team as we have no control over their service. This, of course, does not apply when we ship directly to you.

To add or remove items from your order,change details of your delivery address or cancel it completely, please contact our Sales team on +441782 938318 or email Sales

If your order has been delivered but is damaged, incomplete or incorrect, please email our Customer Care team

If you wish to return your order: Please email the Sales team within 14 days of delivery. For more info regarding our full returns policy, please read below:

Consumer Contracts Regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

Workshop T’s and C’s

Workshop times and dates are stated on all workshop online tickets. When purchased, you will receive an order confirmation email stating the ticket details.

SweetHearts will also send out joining information for the workshop close to the date of the workshop. This will include things like items required, location info with parking instructions and itinerary.

Cancellation policy

You have the right to cancel your attendance to our Workshop with a full refund of received payment, provided:

If you wish to cancel the workshop between 8-14 days before the date of the workshop:

If you wish to cancel the workshop within 8 days of the workshop:

If you have any questions or queries, please contact us: or call on +441782 938318

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